Receptionist Vacancy The HIPPOCRATES Prospective Observational Study Healthwatch Wirral Christmas Fayre Brighter Birkenhead PCN Wellbeing Walk Autumn Patient newsletter Changes To The Appointment System Newsletter
This information is correct as of 2/10/2023
Appointment requests will be subject to clinical triage, to enable us to prioritise patients based on their clinical need. This means that you will be offered an appointment with an appropriate clinician if deemed necessary, within an appropriate timeframe for the symptoms described. It is therefore important to ensure you give detailed information on your PATCHS request.
Before requesting an appointment, please follow the self-care advice and read the detailed information about the many community services available as these may quickly provide the help you are looking for.
We strongly encourage patients to create a PATCHS account and submit electronic requests for appointments. This can be done via the “Request an appointment” tile on the home screen. For those that are unable to do this, or do not have internet access, our receptionists will be available on the phone to submit the same request on your behalf.
All appointment requests are subject to clinical triage and will be dealt with in order of clinical priority. You should expect to receive a response within 2 working days for routine requests. Patients assessed as needing a review on the day shall be contacted to arrange an appointment that day or thereafter.
Are available upon request.
We hope you understand that to manage the high demand for our services it is imperative that we use all of our appointment options effectively and efficiently. To help us with this we would ask that you please cancel any appointment you no longer need with as much notice as possible. Regrettably, patients who consistently fail to attend may be removed from our practice list. Appointments can be cancelled by replying to your text reminder, on your NHS app or by calling us.