Latest news re Covid19 - we still strongly recommend that you continue to request your prescriptions by patient access, email or Royal Mail post. However, with effect from 1ST September 2020 we will open the prescription boxes on our 1st and 2nd floor Reception desks. We ask that you or your representative place your requests directly in the boxes - please be advised due to infection control we cant not provide pens and strongly recommend that you complete all your details before coming into Surgery to limit your time in the Health Centre.- PLEASE DO NOT ATTEND THE SURGERY IF YOU OR YOUR HOUSEHOLD ARE EXPERIENCING ANY COVID 19 SYMPTOMS

When can you order your medication?

  • 7 days before you are due to run out of your medication is the earliest you can order.

    How can you order your medication?

    • Online using Patient Access - click here for more information

    • Send an email to wiccg.stcatherinessurgery@nhs.net  please remember to include your name, date of birth and then the medication you require.

    • In person at the Surgery during our opening hours by completing an order slip and placing in the red boxes on both the 1st and 2nd floor reception desks. We are unable to provide pens and would strongly recommend you complete all details before attending surgery to ensure your trip to the Health Centre is as short as possible.-PLEASE DO NOT ATTEND THE SURGERY IF YOU OR YOUR HOUSEHOLD ARE EXPERIENCING ANY COVID 19 SYMPTOMS

    • If you are on the vulnerable register or receive medication in a blister pack then you can contact your chemist to place your medication order.

    When can I expect my medication to be ready?

    • Providing there are no issues with your medication, your prescription should be ready after 4pm two full working days after we receive your request. Please can we advise that we DO NOT contact you to confirm when your prescription is ready but you can always call us on 0151 643 6700 during our opening hours once you have allowed the two working days to pass.

    • If your medication request is from Outpatients, your prescription should be ready after 4pm seven working days after we receive the request. We will contact you once the prescription is ready.

    What if I have run out of medication?

    As you can request your medication up to 7 days before running out we hope that you should not find yourself in this situation. However, if you have run out or have less than two working days supply remaining then we as your Surgery will try to help where we can, but due to the volume of medication requests we receive daily it is highly probable you may still have to wait.

    If your medication is on the NHS urgent list (please see below) and you have clearly marked your request as URGENT then we will endeavour to issue the relevant medication within one working day. Should we not be able to do due to your request coming in late in the day or close to the weekend then we would advise you contact NHS 111 to discuss your request.

    Urgent medication list

    What if I need a medication I don't get frequently?

    There are certain medications that you may take or use on a 'as and when needed' basis. This can mean they move into your past medication list on our records. Please still request using one of the methods above BUT include the reason why you need the medication at this time. We will then send your request onto the GP and await their decision. We will always contact you should there be an issue.

    Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website